Even though modern digital hearing aids are significantly more robust and reliable than their analog predecessors, occasional problems caused primarily by excess moisture and/or cerumen build-up can still occur.
In the event that either of your hearing aids should cease to function properly, we suggest following the simple troubleshooting guide shown below to remedy the problem. This
SYMPTOM |
POSSIBLE CAUSES |
SOLUTIONS |
| No Sound | Low or Depleated Battery | Replace Battery |
| Canal Opening Blocked | Clean The Device | |
| Circuit or Component Failure | Contact Your Professional | |
| Not Loud Enough | Canal Opening Blocked | Clean The Device |
| Hearing Loss Worsens | Contact Your Professional | |
| Intermittent | Moisture | See Hearing Aid Care |
| Circuit or Component Failure | Contact Your Professional | |
| Low or Depleated Battery | Replace Battery |
If for some reason your troubleshooting efforts don’t solve the problem, your next step is to make an appointment with your local All American Hearing Professional to diagnose the root cause of the failure. While you wait, our well-trained hearing aid experts in-will determine if it can be fixed in the clinic or if it will require shipping to the All American Hearing Repair Center.
Most importantly, refrain from attempting to repair the instrument yourself. This could void your hearing aid’s factory warranty.