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"The Patient Journey" Philosophy

Our most important goal is patient satisfaction.  Patients are the most important people in our business.  Let's face it -- without them we would not be here.  Therefore, please observe the following PATIENT JOURNEY KEYS:


1. PATIENTS are the most important people in our business, whether we are caring for them in person or over the telephone.

2. PATIENTS do not depend on us.  We depend on them.

3. PATIENTS are not an interruption of our work.  They are the purpose for our work.

4. PATIENTS favor us with their patronage. We are not doing them a favor by serving them.

5. PATIENTS are the most important part of our business.  They are not outsiders.

6. PATIENTS are not statistics.  They are human beings with needs, feelings and emotions like our own.

7. PATIENTS are not someone with whom we argue or match wits.

8. PATIENTS are people who bring us their needs.  It is our job to identify and fill those needs.

9. PATIENTS are deserving of the most courteous and attentive experience we can give them.

10. PATIENTS ARE THE LIVELIHOOD OF OUR BUSINESS.


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Services

Professional Services

Your office visit will include the following professional services:

  • Patient history. Initially, our Patient Services Coordinator will complete a medical, social, hearing assessment. We need to fully understand your present needs: who you are, how you live, and what concerns you’re having.
  • Video otoscopic check. A specialist will inspect your ear canals using an electronic device that reproduces an enlarged image of the inside of your ear to a viewing monitor in our exam room.
  • Hearing evaluation. Our hearing professionals will look for wax impaction or other unusual pathogenic conditions. Because we will neither diagnose nor treat any physiological condition, if one exists, you will be immediately referred to an appropriate medical specialist.
  • “Hearing test.” A pure tone, audiometric threshold test is performed in our sound-proof booth. You will listen to tone signals at different frequency and amplitude levels to verify what you’re hearing and at what loudness levels.
  • Speech assessment. Because you may be hearing sounds but not understanding words, a speech discrimination test is administered. Also, at this time, a secondary auditory protocol is run to confirm the potential benefit of amplification.
  • Family consultation. The outcome of all tests will be documented and evaluated. A licensed hearing specialist will take the time to adequately explain the results in understandable terms.

LACE training
We’re pleased to offer LACE (Listening and Communication Enhancement), a home-based, self paced auditory training program designed to improve your listening and communication skills. LACE improves the ability of patients to understand better in noisy environments.

Batteries
Even the best hearing instruments are only as good as the batteries that power them. Exclusive gold-plated and purple custom batteries provide optimal electrical conductivity and are the world’s longest-lasting hearing instrument batteries.

Worry-free Warranty
All new instruments carry a full one-year warranty. This coverage includes:

  • repair due to internal component failure
  • repair due to visible or external damage to the shell/case
  • remakes due to improper instrument fit

Extended warranty protection is available after your initial warranty period expires, so you’ll never have to worry about the performance of your hearing instruments. Discover why we call it “Worry-free.”

>Worry Free Warranty Brochure (PDF)

Repair services
All American Hearing offers the services of highly trained and experienced technicians. Whether it’s routine maintenance or extensive repairs, we can handle repairs on all brands that other manufacturers wouldn’t consider taking. Contact us to learn more about our extensive hearing aid repair service.

Patient Financing
We’re pleased to offer SoundChoice, a flexible patient financing program that has a range of “No Interest” and “Low Interest” plans for hearing aids and treatment costs. SoundChoice offers plans that are designed to fit comfortably into almost every budget. Learn More.